How to Handle Commission Clawbacks When Customers Reschedule

The Clawback Challenge

When a customer reschedules to a different instructor, your commission accounting becomes complex. Here's why, and how to handle it correctly.

What is a Commission Clawback?

A clawback is when you reverse a commission payment. This happens when:

• Customer reschedules to a different instructor
• Customer cancels after you've paid the original instructor commission
• Instructor is replaced mid-series

Manual Clawback Accounting is Complex

Without automation, you'd need to:

1. Track which instructor was originally assigned
2. Identify when the reschedule occurred
3. Calculate the clawback amount
4. Prepare a reversal journal entry
5. Pay the new instructor commission
6. Document everything for audit purposes

Reschedly Automates Clawbacks

Our system automatically:

• Detects reschedule changes
• Calculates exact clawback amounts
• Reverses original commission
• Calculates new commission
• Logs complete audit trail
• Exports accounting-ready data

Conclusion

Commission clawbacks are necessary for accuracy, but they shouldn't require hours of manual work. Reschedly handles it automatically.